As we’ve said elsewhere, we believe that a great hi-fi or home theatre system is tailor-made, rather than off-the-peg: in other words, the most satisfying sound and vision experiences derive from components that have been properly matched and thoughtfully installed to best meet your requirements. As opposed to those of your dealer, or of a magazine reviewer.
Finding a good dealer
We’d love to think that everyone in our business viewed customer care, and the apparently simple process of giving the buyer precisely what he or she wants, with the same importance that we do, but sadly, it’s often not the case.
Talk to your dealer
While the best dealers instinctively understand how tech aware their clients are and modify their language to suit, it never hurts to do some homework before you visit the shops. Don’t worry; this doesn’t involve learning model names by rote!
It can be tempting to play one dealer off against another, or to use the apparently dramatic deals available online as a bargaining tool in negotiation. To an extent, that’s entirely understandable, everyone likes a good deal, but what’s really crucial is value.
How to get the most from the demontrations.
If, after making contact with a dealer, you feel things are moving along well enough to be able to consider booking a demonstration, we’ve a few simple guidelines to getting the most from the process.